Conditions of use of GD-STORE

Read this document carefully as it contains the terms and conditions of sale that you agree to comply with when using the GD-Store “Divetis Safety Store” online shop.

These Conditions will govern the contractual relationship between you and Grupo Divetis S.L., a company with registered office at Carrer Mercaders, Nave 15, Pol. Ind. L’Horta Vella, 46117 Bétera, Valencia, Spain, VAT B97679377 (hereinafter “Grupo Divetis”).

Any inquiry, complaint or correspondence regarding these Conditions or Grupo Divetis must be addressed to the contact details provided on our contact page.

Orders and service hours

Orders may be placed on our website www.gdstore.eu, by telephone at +34 961602426 or by e-mail to shop@divetis.es.

Grupo Divetis may accept or reject the processing of an order in the following cases, without limitation:

• When the product you requested has been discontinued or is unavailable;
• When your credit or debit card issuer does not authorize payment of the purchase price;
• When you do not meet the ordering criteria specified at the beginning of this section.

Service hours:

Mornings, Monday to Friday from 08:00 to 14:00

Afternoons, Monday to Thursday from 15:00 to 17:30; Friday afternoons closed.

Prices

All prices are stated in euros and include the applicable VAT. A handling and shipping fee will be added to each order. The additional cost for these services is displayed on the website. Shipments to the Canary Islands, Ceuta and Melilla do not include special taxes, which will be applied to the customer upon customs clearance.

Shipping conditions

Grupo Divetis has full discretion to choose the carrier for delivering orders. Shipping costs are calculated automatically based on the weight and delivery address of each order and are shown once these details have been entered.

Upon receipt of your order, you must inspect the goods in the presence of the carrier and note any discrepancies on the delivery document before signing. If you cannot perform the inspection, write “MATERIAL PENDING INSPECTION” on the document you sign. Any claim must be notified within 24 hours of delivery.

Payment methods

Customers of Grupo Divetis may choose from the following payment methods:

• Credit card
• PayPal
• Cash on delivery
• Bank transfer
• Cash, only for collection at our facilities in Bétera, Valencia.

Returns and warranty policy

To receive a refund, the product must be returned in its original box in perfect condition, with all accessories and no visible signs of use. Products showing signs of use, incomplete or tampered with will not be refunded. Permitted use for return acceptance is limited to inspection of the product’s condition and functionality. Returns must be requested within 15 days of order receipt.

Grupo Divetis will replace any products originally delivered with manufacturing defects. Such defects must be reported within 24 hours of receipt. Repairs and replacements will be free of charge to the consumer, including necessary expenses to rectify non-conformities (shipping, labor and materials).

Proof of purchase is required for all returns and warranty claims.

For any other type of return, return shipping costs are the buyer’s responsibility. We will not accept packages sent postage due. In that case, the refund will cover only the product price and will be processed once the product’s condition has been verified.

Jurisdiction

Any disputes or cancellations concerning these General Conditions of Sale will be subject to the jurisdiction of the courts of Valencia, and any costs arising from legal proceedings will be borne by the infringing party.

For more information, see our personal data protection policy and our legal notice.